Serenity Seekers Counseling and Wellness
Effective Date: January 21, 2024
Last Updated: September 9, 2025
Our Commitment to Your Privacy
At Serenity Seekers Counseling and Wellness, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our services or visit our website.
Information We Collect
Personal Information
- Contact Information: Name, address, phone number, email address
- Demographic Information: Age, date of birth, gender, emergency contact details
- Insurance Information: Insurance provider, policy numbers, billing information
- Payment Information: Credit card details, billing addresses (processed securely through third-party payment processors)
Health Information
- Medical History: Relevant medical conditions, medications, previous treatments
- Mental Health Information: Therapy notes, treatment plans, assessments, progress records
- Session Records: Notes from counseling sessions, treatment outcomes, therapeutic goals
Website Usage Information
- Technical Data: IP address, browser type, device information, pages visited
- Cookies: We use cookies to improve your website experience and analyze usage patterns
- Communication Records: Emails, messages, and other communications with our practice
How We Use Your Information
Treatment and Care
- Provide counseling and wellness services
- Develop and implement treatment plans
- Coordinate care with other healthcare providers when authorized
- Monitor treatment progress and outcomes
Administrative Purposes
- Schedule appointments and send reminders
- Process payments and insurance claims
- Maintain accurate medical records
- Comply with legal and regulatory requirements
Communication
- Send appointment confirmations and reminders
- Provide important updates about our services
- Respond to your inquiries and requests
- Send wellness tips and resources (only if you opt-in)
Information Sharing and Disclosure
We follow strict confidentiality standards and will only share your information in the following circumstances:
With Your Written Authorization
- Sharing information with family members, friends, or other healthcare providers
- Providing records to other mental health professionals
- Any other disclosure you specifically authorize
As Required or Permitted by Law
- Duty to Warn: When there is imminent danger to you or others
- Child or Elder Abuse: Suspected abuse or neglect of minors or vulnerable adults
- Court Orders: Valid subpoenas or court-ordered disclosures
- Public Health Requirements: As mandated by health authorities
Business Operations
- Insurance Companies: For claims processing and coverage verification
- Business Associates: Third-party service providers who assist with our operations (bound by confidentiality agreements)
- Legal Advisors: Our attorneys for legal consultation (protected by attorney-client privilege)
Data Security and Protection
Security Measures
- Encryption: All electronic communications and stored data are encrypted
- Access Controls: Limited access to authorized personnel only
- Secure Storage: Physical and electronic records stored in secure, locked environments
- Regular Audits: Periodic security assessments and updates
Data Retention
- Active Treatment: Records maintained throughout the duration of treatment
- Post-Treatment: Records retained for minimum periods as required by state law and professional standards
- Secure Disposal: All records disposed of securely when retention period expires
Your Rights and Choices
Access and Amendment Rights
- Right to Access: Request copies of your health information
- Right to Amend: Request corrections to your records
- Right to Restrict: Request limitations on use or disclosure of your information
- Right to Accounting: Receive a list of disclosures made about your information
Communication Preferences
- Opt-Out: Unsubscribe from non-essential communications at any time
- Communication Methods: Choose how we contact you (email, phone, text)
- Privacy Requests: Request confidential communications through alternative means
Website Privacy Controls
- Cookie Settings: Manage cookie preferences through your browser
- Data Deletion: Request deletion of website account information
- Marketing Communications: Opt-out of promotional emails and newsletters
Third-Party Services
Payment Processing
We use secure, PCI-compliant payment processors. Your payment information is encrypted and not stored on our servers.
Telehealth Platforms
For virtual sessions, we use HIPAA-compliant video conferencing platforms. These providers are bound by Business Associate Agreements.
Website Analytics
We may use analytics services to understand website usage. These services collect anonymized data only.
Children’s Privacy
We do not knowingly collect personal information from children under 13 through our website without parental consent. For therapeutic services involving minors, we follow applicable state laws regarding parental consent and confidentiality.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes by:
- Posting updates on our website
- Sending email notifications to active clients
- Providing written notice during your next appointment
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Serenity Seekers Counseling and Wellness
8601 Baldwin Pkwy Suite 101, Douglasville, GA 30134
(404) 519-0762
info@serenityseekerscounseling.com
Privacy Officer: Justin Murray (404) 441-9729
Complaints
If you believe your privacy rights have been violated, you may file a complaint with:
- Our Privacy Officer (contact information above)
- The U.S. Department of Health and Human Services Office for Civil Rights
- Your state’s health department or licensing board
We will not retaliate against you for filing a complaint.
This Privacy Policy complies with HIPAA, state privacy laws, and professional ethical standards. For specific questions about your rights or our practices, please consult with our staff or seek independent legal advice.